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• Action your creditor can take

  Overview and content list for action your creditor can take. Find out what action your creditor can take, including what to do If you're being taken to court

• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• If your circumstances change during your IVA

  Find out what to do if your circumstances change during your IVA, like your income goes up

• Deciding if you should apply for SMI

  What to think about before you apply for support for mortgage interest (SMI) if you get benefits

• Paying back an Income Support overpayment

  Find out the different ways you can pay back an Income Support overpayment, including in instalments

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one

• Collecting information about your debts

  Collect information about your debts and check how to contact your creditor