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• Rape and sexual assault

  Information on rape and sexual assault, including definitions, sources of specialist help and further information

• Get your home connected to a gas or electricity supply

  How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier

• Get help with gambling problems

  If you're worried about your gambling, there are things you can do to get support. Find charities and services that can help with gambling problems

• Paying for water without a meter

  How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period

• Court turns down application for an administration order

  Tells you what to do if your administration order application is refused

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• If you've been accused of child abuse

  What to do if you are accused of abusing or neglecting a child, including the importance of seeking legal advice