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Letter to cancel goods or services bought at home or in a public place
Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this during
Buying event tickets safely online
on the ticket website you use to see what happens if something goes wrong. For example some companies will refund your money if the tickets don’t arrive on time or the event is cancelled. Don’t buy
Other information
not fit anywhere else on the form. You can use extra sheets of paper if there’s not enough space in the box. Attach them to your capability for work questionnaire (ESA50 form), and include your name
Credit sale
as the contract is made and the goods can’t be returned if you change your mind. The supplier can’t repossess the goods if you fall behind with repayments but they can take court action to recover
Flexible working
Flexible working Applying for flexible working If your employer refuses your flexible working request
Q1 - moving around and using steps
- see what it looks like How to answer the question If you usually need to use something to help you walk (like crutches or a walking stick), base your answer on how you walk when you're using
Find an approved garage
for work on your car, such as a service, repair or MOT. These garages are all approved by the Motor Industry Code of Practice for Service and Repair. They all have clear complaints procedures, so
If something is advertised at the wrong price
to buy is advertised at the wrong price, you may be able to buy it at the lower price. Buying in a shop Your legal rights in a shop will depend on whether you’ve paid for the item yet or not. If you
If you're unhappy about poor service
for a discount If you have a problem with something else There’s separate guidance if you have a problem with: work done on your home or garden a car repair a dry cleaner who lost or damaged your clothes