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• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim

• Check if you can pay less on your water bills

  Get help if you’re having trouble paying your water bills. Find out how to save money on your bills and if it's worth getting a water meter installed

• Your debt management plan provider has closed

  What you should do next if your debt management company closes down. Debt management providers sometimes go bust or have their licence taken away

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit