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• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court.

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

• If you’re not happy with Royal Mail’s decision about compensation

  Check how to challenge Royal Mail’s decision about compensation for damaged, lost or delayed post

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims

• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund

• Your debt management plan provider has closed

  What you should do next if your debt management company closes down. Debt management providers sometimes go bust or have their licence taken away

• Check if you can pay less on your water bills

  Get help if you’re having trouble paying your water bills. Find out how to save money on your bills and if it's worth getting a water meter installed

• Check if you can get your money back after a scam

  Find out when you're likely to get a refund following a scam, and how to claim