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• Find the user guide for your smart meter's in-home display

  Find the user guide for your smart meter's in-home display (IHD). Check by the number of buttons or by manufacturer

• Letter to make a claim for equal liability from a credit provider

  Letter to credit provider claiming equal liability for goods or services bought on credit

• Work out which debts to deal with first

  Check which of your debts are ‘priority debts’ that you should deal with first

• Information your debt management plan provider must give you

  Explains what to do if a debt management plan provider has not given you all the information you are entitled to when choosing or signing up for a debt management plan

• Get help with faulty solid wall insulation

  If you got faulty solid wall insulation from the Energy Company Obligation (ECO) or Great British Insulation Scheme (GBIS), check if you can get it fixed for free

• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Deciding if a heat pump is right for you

  Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

• Check if your smart meter should work in smart mode

  sending readings to your supplier. Smart mode means your meter should automatically send readings to your supplier. If it’s not working in smart mode, you’ll need to send regular meter readings yourself