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• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Ask the council for money or help to do repairs

  Local authority powers and financial help available to private rented tenants and landlords to cover the cost of repairs or improvements

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• If your creditors are still contacting you

  Check what to do if creditors are still contacting you about debts covered by your individual voluntary arrangement (IVA

• Letter to confirm the DWP has given you more time to send your PIP claim form

  Template letter you can use to confirm an extension to the deadline for returning your Personal Independence Payment (PIP) form