Search

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023

• Claiming Universal Credit

  Get help and advice on claiming universal credit. We offer help with applying, reapplying, going for your interview and how to get an advanced payment

• Benefits and help with council tax when you separate

  You might be able to get help with your living costs when you separate from your partner. Find out if you have a right to benefits or can get more

• Moving home – dealing with your energy supply

  What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help

• Problem with building work, decorating or home improvements

  What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help

• While a debt management plan is in place

  Overview and content list for issues while a debt management plan is in place

• Domestic violence and abuse - getting help

  Organisations which give information and advice all aspects of domestic violence and abuse, rape and sexual assault