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• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Check if you can take time off work

  Check your right to time off work, including paid and unpaid leave. You have the right to take time off work in certain circumstances, your 'statutory rights

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Q4: eating and drinking

  Help to fill in Q4: eating and drinking for PIP. Find out what this means and get advice on how to complete the question

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• Q8 - getting around safely

  Help to fill in Q8: getting around safely for your ESA application. Find out what this means and how to correctly complete the question

• Adding a debt to your administration order

  Explains how a debt can be added to an administration order, which was accidentally missed off the original application