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• Creditor takes money from your bank account

  Information on third party debt orders to take money owed to you to pay creditors, how they affect your bank account and what to do if a frozen bank account leads to hardship

• Eviction for mortgage arrears

  Check whether you can stop your eviction, and what to do if you can’t

• Fill in the ESA capability for work form

  Detailed information on how to fill in your ESA50 claim form, including advice for each question and tick box

• Getting vehicle insurance

  Types of vehicle insurance and what to think about when choosing a policy

• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products

• Credit brokers explained

  Explains what a credit broker is and when they are properly authorised to act

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments

• If your mortgage lender takes you to court

  What to do if you get court papers, including how to fill in your defence form and what will happen at court

• Q15: additional information

  Help to fill in Q15: additional information for PIP. Find out what this means and get advice on how to complete the question

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company