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• Vehicle insurance – making a claim if you’re in an accident

  What to do if your car is in an accident and you want to make a claim on your motor insurance.

• Getting vehicle insurance

  Types of vehicle insurance and what to think about when choosing a policy

• Buying a more energy efficient appliance

  Work out if you’ll save money by buying a more energy efficient appliance and check how to read an appliance’s energy label.

• Vehicle insurance if the accident wasn't your fault

  What to do if the accident wasn’t your fault and what you need to think about before your vehicle is repaired.

• Ask the council for money or help to do repairs

  Local authority powers and financial help available to private rented tenants and landlords to cover the cost of repairs or improvements.

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement.

• How to report repairs

  Reporting housing repairs to the landlord and what to do if the landlord does not carry out the repairs.

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work