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1,260 results found for consumer advice
Solve an ongoing consumer problem with a business seller
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR
Consumer template letters
View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements.
Check if your previous energy supplier owes you money
How to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you
Letter to complain about a delay to a service
Letter to complain to a trader about delays in starting or finishing a service
Letter to switch energy supplier if you have a prepayment meter
Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter
Cancel something you bought on hire purchase
Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe
If something is advertised at the wrong price
Your rights and options if something is wrongly priced on a label, advertisement or listing
If you want a refund for travel because of coronavirus
Check what you can do if you’ve booked travel and you can't go because of coronavirus
Report fake or counterfeit goods
You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders
Letter to say you received goods or services you didn't ask for
Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods