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• Check how council tax works and if you have to pay

  Check if you have to pay council tax and what to do if you think your tax band is wrong. Check if you have to pay for an empty property

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Dealing with a letter saying bailiffs will visit

  Find out how to stop bailiffs visiting, find out what you can do if the bailiffs haven’t given you correct information. Learn how to deal with your debt

• Challenging a Universal Credit decision - mandatory reconsideration

  If you disagree with the decision about your Universal Credit claim, you can ask for ‘mandatory reconsideration’. Find out how to challenge the decision.

• Redundancy

  Overview and content list for redundancy. Read advice about your rights if you're made redundant and if you can challenge your redundancy.

• How to claim Housing Benefit

  How to claim Housing Benefit, including if you can backdate your claim. How to claim a Discretionary Housing Payment too

• Applying for council housing or a housing association home

  Applying for council housing or a housing association home Getting on the waiting list for a council home Challenge the council’s decision about your housing application If you’re offered an unsuitable council or housing association home

• Check if a change affects your Pension Credit

  Find out what changes of circumstances you have to report to make sure you get the right amount of Pension Credit