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• Get advice about health costs and services

  Get advice about help with NHS costs and services. Also, where to complain about a health service and social care for older or vulnerable people

• Arranging a funeral

  How funerals are arranged, what services you can expect to get from a funeral director and how to get help with paying

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help.

• Making an employment tribunal claim

  Find out how to start your claim, how to fill in the claim form, what happens if you want to change it after you've sent it

• Getting a visa for your adult family member to join you in the UK

  Check who can apply for a visa as an adult dependant, including the rules about your income.

• Using storage heaters and immersion heaters

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly.

• Getting your broken boiler repaired or replaced

  Check whether you need to get your broken boiler repaired or replaced. Check if you can fix the problem yourself or what financial help is available for a new boiler.

• Maternity pay - how to get it

  What you need to do to get statutory or contractual maternity pay from your employer