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• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Taking action

  evidence about housing discrimination Complaining about housing discrimination Work out how much compensation you could get for discrimination Challenging an eviction with discrimination law Taking legal action for housing discrimination Get help with a housing discrimination problem

• Applying to the EU Settlement Scheme

  Information about applying to the EU Settlement Scheme. Get more information about the scheme and help preparing for your application

• Dealing with disciplinary action at work

  Find out what to do if your employer takes disciplinary action against you

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Check if you can take time off work

  Check your right to time off work, including paid and unpaid leave. You have the right to take time off work in certain circumstances, your 'statutory rights

• Going to your Universal Credit interview and getting a decision

  Find out what happens at your Jobcentre Universal Credit interview, including what to bring and what to do if you have any problems.

• Coronavirus - if you need to be off work to care for someone

  What to do if you have to be off work caring for someone whose care has stopped because of coronavirus (COVID-19). This might be because their school is closed or a carer can't come

• Check your personal alarm will work after the landline switch off

  Check how the switch to digital landlines might affect your telecare and other alarms. Check what to do to avoid problems when you switch.