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• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Check if you can pay less on your water bills

  Get help if you’re having trouble paying your water bills. Find out how to save money on your bills and if it's worth getting a water meter installed

• How bailiffs should treat you if you're vulnerable

  Find out how bailiffs should treat you if you’re ‘vulnerable’ - including if you’re disabled, if you have a mental health problem or if you have young children

• Check if you can complain about mis-sold PPI

  Find out if you’ve had payment protection insurance (PPI) and if you can get your money back - it might have been added without telling you

• If the structure of the building you live in isn’t safe

  Check what to do if you think your building isn’t safe. You can also check who needs to pay for structural repair works if you’re a leaseholder

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• Paying your water bills if you're renting

  Payment issues and problems you may have as a tenant with your water bill and what you can do