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Letter to complain to the council if your landlord hasn’t done repairs
Letter from a private rented tenant to the local authority about the landlord's failure to make repairs
Holding letter - ask creditors to hold off
Letter to ask creditors to hold off for a short period while you work out your budget or get advice
Getting your housing plan from the council
Check when the council will give you a housing plan. Check how it can prevent you becoming homeless or help you find a new home
If something is advertised at the wrong price
Your rights and options if something is wrongly priced on a label, advertisement or listing
Check if you’ve experienced a hate crime or hate incident
Check what a hate crime or hate incident is, and how to know if what you’ve experienced counts as a hate crime or hate incident
Plastic cards
Introductory information about the various types of plastic cards available, covering credit cards, store cards and charge cards, and prepayment cards
Benefits and help with council tax when you separate
You might be able to get help with your living costs when you separate from your partner. Find out if you have a right to benefits or can get more
Holding letter for joint account - ask creditors to hold off
You can use this letter to ask creditors to hold off for a short period while you work out your budget or get advice. This template is to be used for guidance
Cancelling a loan or credit agreement
Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel
Student housing - living in halls
Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax