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• Banking – security and fraud

  Protecting yourself from fraud. What to do if you've had money stolen, been a victim of fraud or identity theft or if you've lost your bank cards or details

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• When to appeal a parking ticket

  When you should appeal a parking ticket in England and Wales – including if the signs were unclear or you were parked correctly

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order

• After you've been dismissed

  Help with moving on and finding a new job after being dismissed, including benefits, getting a reference, and explaining your dismissal to a new employer