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• Housing Benefit

  Check if you can get Housing Benefit, and what to do if you have any problems.

• Maternity pay - what you're entitled to

  Find out whether you're entitled to statutory maternity pay, contractual maternity pay or Maternity Allowance

• Employment and Support Allowance (ESA)

  Check if you can claim Employment and Support Allowance and how to deal with problems.

• Buildings insurance

  What buildings insurance usually covers, how to choose a policy and how to make a claim

• Other jobs your employer should offer you

  Find out when your employer should offer you another job instead of making you redundant. Check what counts as suitable alternative employment

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Letter to 'make time of the essence': goods

  Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you

• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service.