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Your energy supply
Get advice if you're having problems with your gas or electricity supply
If you’re having problems with your smart meter
Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings.
Letter to complain to an energy supplier
Use this template letter to complain to your energy supplier - fill it in, download it and send it to your supplier.
Maternity leave - your options when it ends
Decide whether or not to return to work, and know your rights over working part-time and paying back maternity pay
Collecting information about your debts
Collect information about your debts and check how to contact your creditor
Check if you’re allowed an extra bedroom for Housing Benefit
Find out if you can get Housing Benefit for another room in your council home because you have a disability or someone is away from home
Problems with your business energy supplier or broker
Complain to your business energy supplier or broker if you’re a small business or a microbusiness. Check if you can take your complaint to the Energy Ombudsman.
Problems with your energy bill
Information about problems with your energy bills. Check if you're responsible for paying, if you haven't had an accurate bill and if the price increased.