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• Your energy supply

  Get advice if you're having problems with your gas or electricity supply.

• Switching if you owe your energy supplier money

  Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you switch.

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments.

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier.

• If you think you’ve been charged too much for your energy

  Do you think you've been overcharged for gas or electricity? Reasons why your energy bill amount might be higher than normal and what you can do about it.

• Paying for water without a meter

  How you are charged for your water if you don’t have a water meter and what to do if you have a query about your charge.

• Consumer

  Get advice on your consumer rights, including complaints and trading standards.

• Debt and money

  Get advice on dealing with debt, bailiffs, bankruptcy, pensions, tax and more

• Getting money after your sick pay runs out

  What to do when your sick pay is coming to an end and you're too unwell to return to work. You may be eligible for benefits or be able to use your holiday pay.

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about it.