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• Child maintenance

  Find out how to get child maintenance and what to do if you have problems getting or paying

• Getting your housing plan from the council

  Check when the council will give you a housing plan. Check how it can prevent you becoming homeless or help you find a new home

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further.

• Problem with building work, decorating or home improvements

  What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help.

• Writing a witness statement for an employment tribunal

  Find out how to set out your case in your witness statement so a tribunal will understand what you're claiming and why

• Report fake or counterfeit goods

  You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders

• Making an employment tribunal claim

  Find out how to start your claim, how to fill in the claim form, what happens if you want to change it after you've sent

• Complaint about a problem at work – grievance letter checklist

  Basic rules for writing a grievance letter and a checklist to make sure that your letter has all the relevant information