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• Something's gone wrong with a purchase

  Information for if something's gone wrong with a purchase. Get help if you're a consumer who's had an issue with a purchase you've made and need advice

• What rights are protected under the Human Rights Act?

  Overview and content list for rights are protected under the Human Rights Act

• What you'll need to do on Universal Credit

  Find out what you'll need to do on Universal Credit. Get information about if a change affects your claim and how the new earing rules could impact your claim

• While a debt management plan is in place

  Overview and content list for issues while a debt management plan is in place

• Problems with insurance policies

  Overview and content list for problems with insurance policies. Read our advice to help if you're having problems with your insurance policy

• Getting your homeless application decision

  Getting your homeless application decision Getting your housing plan from the council If you're offered housing because you're homeless If you're not offered housing after a homeless application

• Complaints about debt management plans

  Overview and content list for complaints about debt management plans. Read our advice about complaining about debt management plans

• Making agreements about your children when you separate

  Find out about making child arrangements, help if your arrangements aren't working and what to do if your ex-partner is taking your children without consent

• Challenging the council's homeless decision

  Challenging the council's homeless decision Challenging a homeless decision

• Child Benefit

  Find out if you're eligible for Child Benefit. Check how changes in your circumstances will affect your claim and what to do if you want to appeal a decision