Search

• Challenging an employment tribunal decision

  Find out how to ask for reasons for the tribunal's decision, how to ask for a reconsideration and how and when to appeal against a tribunal's decision

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and send it to your supplier

• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Check if you've experienced discrimination

  If you’ve been treated unfairly or harassed, you can find out how to check if you’ve been discriminated against under the Equality Act 2010

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Help with the cost of transport if you're disabled

  Find out if you're eligible for help with the cost of transport if you're disabled, for example free bus passes and railcards, and how to apply

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order