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• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Credit rating - impact of an administration order

  Explains how having an individual voluntary arrangement could affect your ability to apply for credit

• Creditors are still contacting you - administration orders

  Explains why creditors may still contact you while an administration order is in place and what to do if a creditor is harassing you

• Find out who your gas or electricity supplier is

  Who to contact to find your energy supplier or Meter Point Reference Number

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Letter to send evidence after your PIP claim form

  Template letter you can use if you need to send extra supporting evidence for your Personal Independence Payment (PIP) claim

• Face-to-face assessment

  This page is about how to fill in the face-to-face assessment section of your form. Find out how to fill in the form and arrange your assessment

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director