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• If your visa application is delayed

  How to find out what is happening to your visa, if it is delayed and you are waiting for a decision.

• Challenging a PIP decision - appealing against the decision

  How to apply for a tribunal hearing when you're not happy with the decision about your Personal Independence Payment (PIP) claim.

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need.

• Check your parental rights as an agency worker

  Find out if you can take time off or get paid when you're having or adopting a child

• Moving from other benefits

  Universal Credit is replacing 6 ‘legacy benefits’. Find out how moving to Universal Credit will affect you if you're already getting other benefits.

• If you owe child maintenance

  Find out what the CMS can do if you don't pay child maintenance and how they can recover payments

• Getting paid when you leave a job

  Check if your final pay when you leave a job is right and what steps to take if it isn't.

• Check how to switch your internet, phone or TV provider

  How to switch your landline, mobile phone, internet or TV provider to get a cheaper deal.