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• Letter to 'make time of the essence': services

  Use this letter to give a trader a final deadline when they're taking too long to start or finish a job

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Going to court without a solicitor or barrister

  If you’re going to a tribunal or court without a lawyer, find out where to get help to represent yourself and what a McKenzie Friend, the Support Through Court or an interpreter can do

• Proving your right to live in the UK with the Windrush scheme

  Find out how to prove your right to live in the UK if you arrived before 1989 or your parents arrived before 1973

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Letter to complain about a phone, TV or internet bill

  Letter to complain to the supplier about a problem with a bill for your phone, TV or internet service

• Check if your problem at work is discrimination

  Find out if your unfair treatment counts as illegal discrimination under the Equality Act

• If you get a witness summons

  What to do if you get a witness summons including information on why you might get one and what happens if you don't go to court

• Young people's rights

  Rights of children and young people including information on proof of age, discrimination, personal records, punishment and religion

• Check what action you can take about discrimination

  Check what options you have if you’ve been discriminated against. Check if you should complain, or if you can go to court