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• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Witness Service referral form

  If you're in need of support at a criminal court in England or Wales, you can get free and independent support from the Citizens Advice Witness Service

• Using a food bank

  How to get emergency food from a food bank. You can get a referral or look for a food bank that you don't need a referral for, such as ones ran by a church

• If your employer refuses to pay you sick pay

  Check what to do if you're entitled to get sick pay but your employer won't pay you

• Pawnbrokers

  Information about what a pawnbroker is and what happens if you are unable to repay your loan, lose your ticket or do not collect the goods

• Find the user guide for your smart meter's in-home display

  Find the user guide for your smart meter's in-home display (IHD). Check by the number of buttons or by manufacturer

• How to get a debt relief order

  Sets out the steps you need to follow in the process of applying for a debt relief order

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• Making a settlement agreement with your employer

  Find out how to settle a dispute with your employer without going to a tribunal by using a settlement agreement

• Dealing with mortgage arrears

  What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts