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• Applying for Council Tax Reduction

  Check how to apply to the council for Council Tax Reduction. Check if you can backdate the reduction, and how to challenge a decision

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• Preparing to rent from a private landlord

  Find out how to decide whether to rent from a landlord or letting agent, how to search for a property and what questions you should ask before you rent a home

• If there's a child protection conference for your child

  Explains what a child protection conference is and when a local council can call for one to be held

• Making a will

  Information about making a will and how to change or end a will. How to protect your will against being challenged

• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Changing your claimant commitment

  Find out how to get your Universal Credit claimant commitment changed if your work coach asks you to do too much work-related activity as part of your claim

• Check if a financial service has followed the rules

  Check what rules financial services need to follow, including banks, mortgage lenders and creditors, and how you can complain