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• If you get a witness summons

  What to do if you get a witness summons including information on why you might get one and what happens if you don't go to court

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.

• Rules debt management plan providers must follow

  Explains the rules, set by the Financial Conduct Authority, that all debt management plan providers must follow

• What to do if you don't get your maternity rights

  Know how to negotiate to get your maternity rights at work - or how to use the employment tribunal to win compensation if your employer refuses to follow the law

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply

• Complaining about debt management plan providers

  How to make a complaint to your debt management plan provider and taking a complaint to the Financial Ombudsman Service if you are unhappy with the provider's response

• If you're sending the form back late

  If you're late sending back the form you must still fill it in and send it as soon as you can. If you have a good reason the DWP might decide to accept