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• Letter to complain about non-delivery of goods

  Use this letter to 'make time of the essence' when an item you've ordered hasn't been delivered

• Mail order catalogues

  Information about buying things from a catalogue and being an agent for a catalogue company

• Letter to complain about a loan

  If you have a problem with a loan you can use this letter to complain

• What to do if you've been scammed

  Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam

• Check which debts bankruptcy covers

  Find out which debts bankruptcy covers. Bankruptcy doesn't cover all debts so it's important to find out if it's the right option for your situation

• Making a will

  Information about making a will and how to change or end a will. How to protect your will against being challenged

• Letter to claim damages for misrepresented goods or services

  Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale

• If you can't keep to your jobseeker's agreement

  What to do if you can’t keep to your jobseeker's agreement because of illness, emergencies or changes to your situation