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• Solve an ongoing consumer problem with a business seller

  The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR

• Selling a home

  Get information on the process of selling your home. Check how to deal with estate agents, using solicitors, exchanging contracts and completion

• Save money heating your home

  Check if you can save money on your energy bills by adjusting your central heating. Check how to heat your home in a more energy efficient way.

• Using storage heaters and immersion heaters correctly

  Check how to use electric storage heaters and immersion heaters. Make sure you’re using your heaters correctly

• Buying a home

  Get information on the process of buying a house. Check how to get a mortgage, how to make an offer and what to consider if you’re buying with others

• Understanding your tenancy agreement

  Check what terms can be in your tenancy agreement. Check documents your landlord needs to give you and what counts as an unfair agreement

• Before you get work done on your home

  Check how to comply with permissions and regulations, avoid building disputes and problems with home improvements, renovations and repairs