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• Personal Independence Payment

  Information on eligibility for claiming Personal Independence Payment (PIP), how to fill in the claim form and how to challenge a decision

• Compare how much electrical appliances cost to use

  Find out which appliances use more electricity

• Offer to non-priority creditor - joint letter

  Joint letter template to offer money to non-priority creditors. Use this letter when you have some money available and need assistance putting it in writing

• Complain to the Energy Ombudsman

  When and how to complain to the Energy Ombudsman when you have a dispute with your energy supplier

• Homelessness

  Get advice on applying for homeless help from the council, including making an application and challenging a decision

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Letter to confirm the DWP has given you more time to send your PIP claim form

  Template letter you can use to confirm an extension to the deadline for returning your Personal Independence Payment (PIP) form

• Offer to non-priority creditor - letter

  Letter for when you have some money available to offer your non-priority creditors

• Letter to complain to an energy supplier

  Use this template letter to complain to your energy supplier - fill it in, download it and sent