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1,272 results found for general advice
Cancelling a package holiday
Your rights if you want to cancel a holiday. If a holiday company has changed a holiday you booked or put the price up
Check if you can complain about mis-sold PPI
Find out if you’ve had payment protection insurance (PPI) and if you can get your money back - it might have been added without telling you
Check if your employer's dismissal process is unfair
Make sure your employer has a fair dismissal process and follows the Acas code of practice - and know when to challenge them if they don't
Dealing with income tax arrears
What happens if you miss the income tax deadline, including what the penalties are for not paying tax on time, and how to negotiate a time to pay agreement with HMRC
Challenging a DLA decision - appealing against the decision
If the DWP didn’t change their decision when you asked for mandatory reconsideration, you can appeal to an independent panel, called a ‘first-tier tribunal
Changing your mind about something you've bought
What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange
Check if something might be a scam
What to look for when identifying a scam, and how to protect yourself from being scammed
Critical illness insurance
Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy
Solve an ongoing consumer problem with a business seller
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR
Student housing - rights and responsibilities in halls
Explains the rights and responsibilities of students living in university halls of residence. Covers standards of repairs and safety they can expect, reporting repairs, paying rent, harassment, notice and eviction