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• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes.

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply.

• Tell your supplier if you need extra support

  Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange.

• Sorting out your home when you separate

  Get help on what happens to your home when you seperate, if your ex-partner is trying to make you leave or has left and transferring property for children.

• Check if a change affects your new style JSA

  What to do if you have a change of circumstances while getting JSA. How to report changes to your work, income, family, health or immigration status.

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• Creditor takes money from your bank account

  Information on third party debt orders to take money owed to you to pay creditors, how they affect your bank account and what to do if a frozen bank account leads to hardship.