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• How credit cards work

  Information about what credit cards are, how they work, credit limits, interest-free periods and statements

• Check if your business is a microbusiness or a small business

  We provide official energy advice for microbusinesses and small businesses. Check our guidance to find out if your business is a microbusiness or a small business

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark

• Make sure your redundancy is genuine

  Check what reasons your employer can give for making you redundant. Find out about signs that your redundancy might not be genuine

• If you need more help in the Channel Islands or the Isle of Man

  Reporting a consumer problem to Trading Standards in Guernsey, Jersey or the Isle of Man

• Witness Service referral form

  If you're in need of support at a criminal court in England or Wales, you can get free and independent support from the Citizens Advice Witness Service

• Writing a witness statement for an employment tribunal

  Find out how to set out your case in your witness statement so a tribunal will understand what you're claiming and why

• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period