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• Q16 - coping with social situations

  Help to fill in Q16: coping with social situations for your ESA application. Find out what this means and how to correctly complete the question

• Check the terms of your employment contract

  Check if you’ve got a written statement from your employer and what other documents to look

• Challenging a Universal Credit decision - mandatory reconsideration

  If you disagree with the decision about your Universal Credit claim, you can ask for ‘mandatory reconsideration’. Find out how to challenge the decision.

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process.

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission

• Challenging a PIP decision - mandatory reconsideration

  How to challenge a Personal Independence Payment (PIP) decision with DWP and applying for mandatory reconsideration

• Personal loans

  Information about secured and unsecured personal loans, how they work and how to compare different loan products.

• Claiming Attendance Allowance if you're terminally ill

  There's a quick application process to apply for Attendance Allowance for people who have been diagnosed with a terminal illness and aren't expected to live more than 6 months