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• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Problem with a used car

  Find out your rights if you've bought a used car and something has gone wrong. You may have a legal right to a repair, the cost of a repair, or some or all of your money back.

• Complaining about the condition of your shared house

  Check what you can do if your landlord doesn’t keep your home in a good condition. Check if you live in a ‘house in multiple occupation’ (HMO

• Income Support - how much you can get

  Find out how much Income Support you could get, including additional payments for housing costs

• If there are pests or vermin in your rented home

  Check if your landlord is responsible for dealing with infestations. Check if the council can help with mice and rat problems

• Return faulty goods

  Find out when and how you can return faulty goods for a refund, repair or replacement.

• Renting privately

  Renting privately If you get a ‘section 21’ eviction notice If you get a ‘section 8’ eviction notice If you're being evicted because you asked for repairs Repossession by your landlord's mortgage lender

• Complaining about your letting agent

  Find out how to complain about your letting agent if you’re unhappy with their service and know when you can take court action