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• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Disability discrimination in schools

  Explains the duty of schools to make reasonable adjustments to allow disabled pupils to access and fully participate in education

• Struggling to pay - administration orders

  Action you can take if a change in circumstances makes it difficult to repay your administration order. Covers what creditors might do if you miss payments, review hearings and revoking the order

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home

• Challenging what the CMS says you should pay

  Find out how to ask the CMS for a review or a variation, for example if your circumstances have changed or you have special expenses

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options

• Q14 - coping with changes

  Help to fill in Q14: coping with changes for your ESA application. Find out what this means and how to correctly complete the question