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Problems with paying your water bill
Read our advice about problems paying your water bill, including information if you need help paying with the WaterSure scheme
Complaints about your water supply
Overview and content list for complaints about water supply. Read advice about claiming compensation from water companies and making a complaint to the company
Make a complaint
Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman
Get help if you’re struggling to pay your bills
Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax
Fill in the ESA capability for work form
Detailed information on how to fill in your WCA50 claim form, including advice for each question
If there's a child protection conference for your child
Explains what a child protection conference is and when a local council can call for one to be held
Get a hardship payment if you've been sanctioned
If you've been sanctioned, you might be able to get some emergency money to help you cover household expenses. This is called a hardship payment
Payment protection insurance
Get help with payment protection insurance issues. Check if you can complain about PPI, how to complain about it and how you can take your complaint further