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306 results found for Consumer
Letter to 'make time of the essence': goods
Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you
Changing to a water meter
Your right to have a water meter installed and the pros and cons of switching to a meter and be charged for actual water usage compared to being charged based on the rateable value of the property
Student housing - your behaviour in halls
Explains how students can be sanctioned if they misbehave or have rent arrears when living in university halls of residence. Sanctions can include withholding qualifications, preventing students progressing in their course and eviction
Get your home connected to a gas or electricity supply
How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier
Cancel something you bought on hire purchase
Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe
Letter to ask for a refund or alternative when a package holiday is changed
Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed
Moving home and water bills
What you should do when you are moving home, informing your water company and making sure you pay the right water bills
Letter to claim damages for misrepresented goods or services
Use this letter to get a refund or claim damages for goods or services which were misrepresented to you at the time of sale
Complaining about your water company
The complaints process for complaining about your water bill or supply, or the standard of service you have received from your water company in the first instance and what to do if you are not happy with what the water company has said
If you're being taken to court for debt
Find out what to do if you’ve received a letter about a debt. If you owe money and you don't pay it back your creditor might take you to court