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• Flexible working

  Information about flexible working. Find out more about applying for flexible working, and what to do if your employer refuses your flexible working request

• Appealing against a benefit decision

  Appealing to an independent tribunal if you disagree with a mandatory reconsideration decision made by the DWP or HMRC

• If someone's harassed you in housing

  Find out if you can take action about harassment from someone involved in your housing

• Challenging a benefit decision - mandatory reconsideration

  Check what you can do if you disagree with a benefit decision made by the DWP or HMRC

• Claim compensation if your flight's delayed or cancelled

  When you’re due help or compensation for a delayed or cancelled flight, how much you’ll get and how to claim

• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit

• Working and child tax credits

  Check what to do if you have a problem with your working or child tax credits. Check how to challenge an overpayment decision

• How to read your smart electricity meter

  Find out how to get a reading from your smart electricity meter or your meter's in-home display

• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• If your mortgage lender takes you to court

  What to do if you get court papers, including how to fill in your defence form and what will happen at court