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• Getting a refund for a cancelled or delayed train

  How to get a refund or compensation for a cancelled or delayed train. You need to keep your tickets to get a refund and should try to claim within 28 days

• Q16 - coping with social situations

  Help to fill in Q16: coping with social situations for your ESA application. Find out what this means and how to correctly complete the question

• Ask the council for money or help to do repairs

  Local authority powers and financial help available to private rented tenants and landlords to cover the cost of repairs or improvements

• Starting a homeless application

  Find how to apply to the council for help if you’re homeless

• The council says you've had a Housing Benefit overpayment

  Check if you’ve actually been overpaid Housing Benefit and find out how to challenge a overpayment

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply

• Challenging a DLA decision - mandatory reconsideration

  You can challenge a decision on the DLA claim you made for your child. The first step is to ask DWP to review their decision - this is called ‘mandatory reconsideration

• Dealing with disciplinary action at work

  Find out what to do if your employer takes disciplinary action against you

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box

• Q5 - manual dexterity (moving your hands)

  Help to fill in Q5: manual dexterity (moving your hands) for your ESA application. Find out what this means and how to correctly complete the question