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• Complain about a premium rate phone charge or text message

  What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate

• Letter to complain about faulty goods bought on hire purchase

  Letter to the credit provider about a problem with goods bought on hire purchase

• Disability discrimination and benefits

  What counts as disability discrimination by benefit providers. Benefit providers must not discriminate against you when making decisions about your benefits

• Problems with an insurance claim

  Contacting your insurer about a problem with your claim and when to use the Financial Ombudsman Service to resolve a complaint with your insurer

• Getting repairs done if you're renting privately

  Check what repairs you and your landlord are responsible for, find out how to tell your landlord about repairs and know how to take action if your landlord won’t do them

• Housing

  Get advice on renting, council tax, homelessness and problems where you live

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015.

• Vets and pets

  Consumer advice about vets and pets. Get help and advice complaining about a vet or what to do if your pet gets ill or dies after buying them.

• Make a complaint

  Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman.

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund.