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• Deciding if a heat pump is right for you

  Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• If the Pension Service says you've had a Pension Credit overpayment

  How to check if you’ve actually been overpaid by the Pension Service and how to challenge a Pension Credit overpayment

• Your options if your employer offers you another job

  Know when you can refuse an alternative job and take your redundancy pay instead. Make the most of your right to try out an alternative job for up to 4 weeks

• Check if a business has discriminated against you because you’re transgender

  Find out about your rights when you're using services - including services for men or women only

• Get help if you’ve experienced a hate crime or hate incident

  Check what support is available if you’ve experienced a hate crime or hate incident - including if you don’t want to go to the police

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint