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• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service.

• Student housing - your behaviour in halls

  Explains how students can be sanctioned if they misbehave or have rent arrears when living in university halls of residence. Sanctions can include withholding qualifications, preventing students progressing in their course and eviction

• Gathering evidence about housing discrimination

  Get the facts and evidence to help you take action about discrimination in housing

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment.

• Getting married

  Information on who can get married, where marriages can take place, civil and religious services, marriages by proxy, bigamous marriages, polygamous marriages, forced marriages and second marriages

• If you used to get old style ESA

  Check what you can do now old style income-related and contribution-based ESA have ended. For example, checking you were paid the right amount

• How lenders decide whether to give you credit

  Information on credit scoring, credit rating, credit reference agencies and how they decide whether or not to give you credit

• Q17 - behaving appropriately

  Help to fill in Q17: behaving appropriately for your ESA application. Find out what this means and how to correctly complete the question.