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• Appealing a Housing Benefit decision at a tribunal

  How to appeal if your local council won’t change a decision about your Housing Benefit

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

• Understanding your tenancy agreement

  Check what terms can be in your tenancy agreement. Check documents your landlord needs to give you and what counts as an unfair agreement.

• Renew an Attendance Allowance claim

  If you were told you'd get Attendance Allowance for a fixed period, you'll need to renew your claim before the fixed period ends

• Get help with scams

  Find out how to contact our Scams Action service for advice about online scams

• Letter to cancel a service arranged online, over the phone or by mail order

  Letter to cancel a service you agreed or paid for online, over the phone or by mail order

• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want

• Loan sharks

  Information about illegal lending, how to check if a lender is properly licensed and what to do if you owe money to a loan shark