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• Payday loans

  Overview and content list for payday loans. Read our advice about payday loans, including reasons to complain about your lender and making a complaint.

• Complaints about your water supply

  Overview and content list for complaints about water supply. Read advice about claiming compensation from water companies and making a complaint to the company

• Event tickets

  Event tickets Buying event tickets safely online Complaining about an event Getting a refund on an event ticket Illegal ticketing websites

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller.

• Check what fees bailiffs can charge

  Find out what fees bailiffs can charge and how to complain if you disagree with the fees.

• Problems with your travel insurance claim

  What you need to do if you have problems making a claim on your travel insurance policy

• Problems with delivery

  Template letters for consumers if you have problems with delivery. Use our template letters to write if you're having a problem with a delivery service

• Getting repairs done if you're renting privately

  Getting repairs done if you're renting privately Getting repairs done if you're renting privately Complaining about the condition of your shared house If you're being evicted because you asked for repairs

• How bailiffs should treat you

  Information about how bailiffs should treat you. If you feel you have been mistreated, you can find out more about complaining about bailiffs.

• Local council support for children and families

  Local council support for children and families. Find out about getting help from the council, if your child is taken into care by them and how to complain.