Search

• Challenging a working or child tax credits decision - mandatory reconsideration

  How to challenge a tax credits decision with HMRC and applying for mandatory reconsideration

• If you were misled or pressured into buying something you didn’t want

  You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service

• Reporting a change while you're on ESA

  What changes of circumstance to tell the DWP about while you're getting ESA, how to contact the DWP about the changes

• How to appeal against a Universal Credit decision at a tribunal

  How to appeal against a Universal Credit decision at an independent tribunal, including how to fill in the form and what to do if you've missed the deadline

• Creditor takes money from your bank account

  Information on third party debt orders to take money owed to you to pay creditors, how they affect your bank account and what to do if a frozen bank account leads to hardship

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• Getting help for your child from your local council

  What support is available for you and your family - including extra help if your child is a ‘child in need

• Claiming compensation from Royal Mail

  Check how to claim compensation for lost, damaged or delayed post and parcels. Check how much you should get and how much time you have to make a claim