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• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want

• Contact the consumer service

  Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem

• If you get a letter saying you’ve broken a bankruptcy rule

  Find out what to do if you get a letter about a bankruptcy offence or a bankruptcy restrictions order

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court

• Letter to complain about misdescribed goods bought from a private seller

  Use this template letter to complain about something you bought from a private seller

• Complaining about a funeral

  What you can do if you're not happy with the service you've received from a funeral director

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done.

• Check what you can do about harassment

  Check if the harassment is discrimination under the Equality Act 2010, and if you can take legal action about