100Green customer service
This advice applies to Wales. See advice for See advice for England, See advice for Scotland
On this page
You can use our customer service ratings to help you decide which supplier to use.
The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.
100Green scores for January to March 2025
-
Overall rating
3.9 out of 5
-
Fewer complaints received
4 out of 5
-
Contact waiting time
5 out of 5
-
Customer commitments
0 out of 5
100Green ranked 1st in the supplier comparison table.
|
Rank
|
Supplier
|
Overall rating
|
Fewer complaints received
|
Contact waiting time
|
Customer commitments
|
|---|---|---|---|---|---|
|
1
|
100Green
|
3.9 out of 5 |
4 out of 5 |
5 out of 5 |
0 out of 5 |
|
2
|
Ecotricity
|
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
|
3
|
Outfox Energy
|
|
3 out of 5 |
4 out of 5 |
5 out of 5 |
Showing 5 of 3 suppliers
Other scores
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Customer commitments
-
N/A
-
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman
-
7.3 per 10,000 customers
-
Average call centre wait time (hours, minutes and seconds)
-
00:00:17
-
Average response time to social media messages (hours, minutes and seconds)
-
N/A
-
Emails responded to within 2 days
-
92.4%
Fuel Mix
The fuel mix is the percentage of energy sources used by this supplier. 100Green uses:
Fossil fuel: 0% Nuclear: 0% Renewable: 100% Other: 0%
Customer service contact details for 100Green
Telephone: 0192 048 6156
Freephone: 0808 175 4975
Email: hello@100green.com
Website: 100green.com
Opening Hours
Monday: 8am-8pm
Tuesday: 8am-8pm
Wednesday: 8am-8pm
Thursday: 8am-8pm
Friday: 8am-8pm
Saturday: 9am–1pm
Sunday: 9am–1pm
Ways to contact
Web chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom/text: No
SignVideo: Yes
Payment Information
Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes
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